Shipping, Insurance & Liability
We are pleased to offer international shipping and make every effort to deliver your order as smoothly as possible, even during periods of global uncertainty. Please note that shipping conditions, transit times, and postal regulations vary by country and may change without notice. As such, Tili Gems by Vivid Minerals cannot be held responsible for transit delays, customs clearance times, or any additional duties, taxes, or fees imposed by local customs authorities.
We offer worldwide shipping on a daily basis. Depending on the destination and the value of your purchase, shipments are sent via FedEx, DHL, BRINKS, ARAMEX, or UPS to ensure secure and reliable delivery.
For security and verification purposes, all customer details—including the shipping address—must match the authorization information of the credit card used for payment. If you wish to ship to a non-confirmed address, you may arrange an alternative confirmed address directly with your credit card provider. For payments made via wire transfer, shipments may be sent to any address specified by the client.
A signature is required for all deliveries. Responsibility for the shipment transfers to the customer once the package has been signed for.
Shipping Charges
For an exact shipping quotation, please contact us directly or whatsapp at +971 585 333 033 or email Contact@tiligems.com
Alternative Delivery Options
Personal delivery and in-person collection by appointment options may be available upon request. Please contact us to discuss the most suitable delivery arrangement for your order. This offer is valid for high value Items.
Customs, Duties & Taxes
International shipments may be subject to customs duties, import taxes, and additional clearance fees, which are determined by the destination country. These charges are the sole responsibility of the recipient. Should you wish to estimate potential import fees, we are happy to assist you in coordinating with FedEx. Based on our experience, such charges are typically minimal for most destinations.
Returns & Exchanges
We want you to be fully satisfied with your purchase. Items purchased from TiliGems by Vivid Minerals may be exchanged or returned within 3 days of receipt, provided that:
To avoid customs issues or unexpected charges, please contact us by email and obtain written confirmation before returning any item. Returns shipped without prior authorization will not be accepted.
If you have any questions or require assistance, please contact us at
Contact@tiligems.com.
We are always happy to help.