Terms & Condition
Last Updated: 22 December 2025
Welcome to Tili Gems by Vivid Minerals. By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our services.
1. General Provisions
1.1. These Terms of Use (the "Agreement") apply to the Tili Gems by Vivid Minerals website located at tiligems.com and all associated websites.
1.2. The Tili Gems website (the "Website") is owned and operated by Tili Gems by Vivid Minerals.
1.3. This Agreement governs the relationship between Tili Gems by Vivid Minerals (the "Company" or "we") and users of the Website (the "User" or "you").
1.4. We reserve the right to modify, add, or remove provisions of this Agreement at any time. Changes will be effective immediately upon posting to the Website.
1.5. Your continued use of the Website following any changes indicates your acceptance of the modified Agreement.
1.6. You are responsible for regularly reviewing this Agreement to stay informed of any updates.
2. Definitions
For purposes of this Agreement, the following terms have the meanings set forth below:
2.1. "Tili Gems" refers to our online store operating through tiligems.com and related services.
2.2. "Online Store" means our website containing information about products, services, and allowing you to browse, select, order, and purchase gemstones and jewelry.
2.3. "Company" or "we" refers to Tili Gems by Vivid Minerals and its authorized representatives who manage and operate the Website.
2.4. "User" or "you" means any person who accesses the Website via the internet.
2.5. "Content" means all intellectual property on the Website, including text, images, photographs, graphics, videos, logos, trademarks, user interfaces, designs, databases, computer programs, and all other materials and information contained on or made available through the Website.
3. Services Provided
3.1. We provide Users with access to our products and the following services:
3.2. Access to browse the Website is provided free of charge.
3.3. This Agreement constitutes a binding agreement between you and Tili Gems. By accessing the Website, you acknowledge that you have read, understood, and agree to be bound by these terms.
3.4. Use of the Website and our services is subject to applicable laws and regulations.
4. Rights and Obligations
4.1. Company Rights
We reserve the right to:
4.2. User Rights
As a User, you have the right to:
4.3. User Obligations
You agree to:
4.4. Prohibited Activities
You may not:
5. Website Use and Content
5.1. All Website content is owned and operated by Tili Gems by Vivid Minerals.
5.2. Content may not be copied, reproduced, distributed, or published without our prior written consent.
5.3. Our Content is protected by copyright, trademark, and intellectual property laws.
5.4. Purchasing products may require creating a user account.
5.5. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account.
5.6. You must immediately notify us at support@tiligems.com of any unauthorized use of your account or security breaches.
5.7. We may cancel inactive accounts that have not been used for 36 consecutive months.
5.8. We reserve the right to modify our product offerings, prices, and services at any time without prior notice.
5.9. This Agreement incorporates the following related policies:
5.10. These policies may be updated from time to time, with changes effective upon posting to the Website.
6. Limitation of Liability
6.1. We are not responsible for losses resulting from your violation of this Agreement or unauthorized access to other Users' information.
6.2. We are not liable for:
6.3. To the fullest extent permitted by law, our total liability for any claims arising from your use of the Website shall not exceed the amount you paid for products or services purchased through the Website.
7. Enforcement and Violations
7.1. We reserve the right to disclose User information when:
7.2. We may terminate or suspend your access to the Website without prior notice if you violate this Agreement or engage in prohibited activities.
7.3. We are not liable to you or any third party for termination of access resulting from Agreement violations.
8. Dispute Resolution
8.1. Before initiating legal proceedings, parties must first attempt to resolve disputes through good faith negotiations.
8.2. Any claim relating to the Website must be submitted in writing within 30 days of receiving notice of the issue.
8.3. We will respond to claims within 30 calendar days of receipt.
8.4. If voluntary resolution is not possible, disputes shall be resolved in accordance with the laws of Sri Lanka.
8.5. Any claim regarding Website use must be filed within one month after the grounds for the claim arise, except for copyright-related claims.
9. Additional Terms
9.1. We do not accept counter-offers or modifications to this Agreement from Users.
9.2. Reviews and comments posted on the Website are not confidential and may be used by us without restriction for marketing, testimonials, or other business purposes.
9.3. If any provision of this Agreement is found to be unenforceable, the remaining provisions shall continue in full force and effect.
9.4. This Agreement constitutes the entire agreement between you and Tili Gems regarding use of the Website.
10. Contact Information
If you have questions about these Terms of Use, please contact us:
Tili Gems by Vivid Minerals
Phone: +94 77 888 0333
Email: support@tiligems.com
By using our Website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.