Our Warranty & Guarantee
At Tili Gems by Vivid Minerals, we stand behind the quality of our craftsmanship and the authenticity of our gemstones. Your satisfaction and confidence in your purchase are our top priorities.
Lifetime Manufacturing Warranty
We provide a lifetime warranty against manufacturing defects on all jewelry pieces we create. This means if there's a flaw in our craftsmanship, we'll make it right.
Manufacturing Defects Covered:
If you believe your item has a manufacturing defect, please contact us immediately at +94 77 888 0333 or support@tiligems.com. Manufacturing defects will be repaired or replaced at no charge.
Gemstone Authenticity Guarantee
All our colored gemstones are guaranteed for life to be accurately identified in terms of:
All gemstone details are clearly stated in our product listings, and we stand behind this information with confidence.
Important Warranty Conditions
Our warranty does not cover repairs or alterations performed by third-party jewelers unless you've received prior written authorization from us. Examples of third-party services that require authorization include ring resizing and prong tightening.
Please note: Repair or service work performed by another jeweler without our prior consent will void the lifetime warranty.
What's Not Covered: Normal Wear & Accidental Damage
Like all fine jewelry, our pieces can be affected by regular use and unexpected accidents. This is especially true for rings worn daily, as hands are constantly active and exposed to potential hazards.
Common issues not considered manufacturing defects:
Maintenance Recommendations
We strongly recommend having your jewelry professionally inspected periodically, especially prong settings. Regular visual inspections can identify loose prongs or other wear before they lead to gemstone loss, helping you preserve the integrity and beauty of your jewelry.
Repairs Outside Warranty Coverage
For repairs not covered under our lifetime warranty, we're happy to provide a detailed price quote from one of our professional service representatives. No work will be performed without your approval.
Contact us at +94 77 888 0333 or support@tiligems.com to discuss repair needs.
Our Imaging & Color Accuracy Guarantee
Shopping for fine jewelry online requires trust, and we take that responsibility seriously. Our photographers work meticulously to capture the true color, clarity, and character of every gemstone and jewelry piece.
Our Commitment:
Important Considerations:
While we strive for perfect color accuracy, please understand that individual computer monitors, smartphones, and tablets have different brightness and color settings. There is no universal standard for screen display across all devices.
We test our images on multiple monitors to ensure the best possible representation, but some variation in how colors appear on your specific device is beyond our control. We encourage you to view images on different devices if possible and contact us with any questions about a specific item's appearance.
If you have concerns about color accuracy or would like additional photos or videos of an item, please don't hesitate to reach out. We're here to help you make a confident purchase decision.
Questions About Our Warranty?
Our team is ready to assist you with any warranty or guarantee questions.
Contact us:
Phone: +94 77 888 0333
Email: support@tiligems.com
Your trust in Tili Gems means everything to us, and we're committed to ensuring your complete satisfaction with every purchase.