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Everything you need — from certification and payments to shipping, returns, warranties, and policies — all in one place. Click any card below to learn more.
Payment Methods
Visa, MasterCard, Amex, Discover via Stripe & PayPal, plus bank wire transfers in USD, AED, EUR and more.
Learn moreReturn Policy
14-day inspection period for loose gemstones and ready-made jewellery, with clear custom jewellery terms.
Learn moreShipping & Insurance
Worldwide shipping via FedEx, DHL, BRINKS, ARAMEX & UPS. Complimentary shipping on orders over USD 3,000.
Learn moreImport Customs, Duty / VAT / GST
Country-by-country customs duty, VAT and GST information so you know what to expect on delivery.
Learn moreWarranty & Guarantee
Lifetime manufacturing warranty and gemstone authenticity guarantee — we stand behind every piece.
Learn morePrivacy Policy
How we collect, use, and protect your personal information when you shop with us.
Learn moreTerms & Conditions
Terms of sale, usage policies, and customer agreements for the TiliGems website.
Learn moreFAQs
Answers to common questions about ordering, gemstone status, certifications, and inventory.
Learn moreGemstone Certification
Independent third-party lab reports from GIA, GRS, SSEF and more — at our expense.
Learn moreGemstone Treatment
Our treatment philosophy, traditional heat treatment, and what we absolutely will not sell.
Learn moreEthical Sourcing
From mine to market — ethically sourced, fully traceable gemstones with people at the heart.
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